Privacy Policy

As a visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any Personal Information as a visitor. When you visit the Website, we collect and store certain information to improve security, analyze trends and administer the Website with a view to assist us in improving customer experience. We use this information to evaluate traffic patterns on our Website so that we can make it more useful to our visitors.

We collect your Personal Information when you register with us, when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website or otherwise contact us.
We will only collect your Personal Information if we have a proper reason for doing so, e.g.: to comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests (where permitted by law) or those of a third party; or where you have given consent.

In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person (for example, to prevent payment fraud or confirm your identity.)

Our primary goal in collecting your Personal Information is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide courses, study material, and tutorials that most likely meet your needs and to customize our Website to make your experience safer and easier. We also use your Personally Identifiable Information together with other information to help us better understand our users and to improve the content and functionality of our Website. The information we learn from you helps us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.
When you visit our Website, as part of a purchase of one of our courses or registering on our Website, we may collect a variety of Personal Information that you will voluntarily provide to us via one of our contact forms, via a chat or phone session, such as:

• • Contact Information, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number.
  • Information to enable us to check and verify your identity, e.g., your date of birth, mark-sheets, Passport/Aadhar/Voter ID details.
  • Billing Information, such as debit card number, credit card number and billing address.
  • Unique Identifiers, such as username or password.
  • Reviews or ratings, syllabus and course preferences, account settings, (including preferences set in the ” Account ” section of our Website); and
  • Information provided to us through our service, interaction with our customer service, participation in surveys or marketing promotions.

If you are an employee of Study At Home, we collect the following Personal Information:

• • name
  • address
  • email address
  • contact number
  • date of birth
  • gender
  • Pan card number
  • Aadhar number
  • marital status
  • nationality
  • details of family members and
  • dependants
  • bank account details
  • education details
  • blood group

We collect information about you and your use of our service, your interactions with us as well as information regarding your computer or other device used to access our service. This information includes your activity on our Website, such as classes, study materials, courses and search queries; details of your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information, information collected via the use of cookies, web beacons and other technologies.

With the help of backend applications, we aim at providing better services and better interaction with teachers, depending on the beneficiary’s line of interest. We also may ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners.
If you use a feature that requires payment of a fee options like NEFT, or Card will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateways such as razorpay, easebuzz and other such registered gateways. You may store and save your payment details like card numbers with the gateway. We do not have access to this data. All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.

When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.
The user’s full name and his/her display picture can be publicly displayed on the Website. Depending on what profile and what services they are seeking, Study At Home can ask for more information relating to address, billing information, certificates, past employment information etc.

Study At Home can use technologies such as cookies, clear gifs, log files, and flash cookies for several purposes, including to help understand how you interact with our Website and services, to provide a better experience.